Return & Refund Policy – Ever Safe Track

Return Period

You may request a return within 30 days of receiving your order. 

Eligibility

To be eligible for a return, your item must be in the same condition you received it: unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

How to Start a Return

Contact us at shop@eversafetrack.com to initiate your return. Items must be sent to:

18015 Kyle Seale Parkway Unit 3, San Antonio, TX 78255

Once your return is approved, we will send detailed instructions. Return shipping costs are the customer’s responsibility unless the item is defective or an error was made on our part. Items sent without prior authorization will not be accepted.

Damaged or Defective Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue quickly.

Non-Returnable Items

Sale items and gift cards cannot be returned. Feel free to contact us if you have any questions about a specific item.

Exchanges

The fastest way to get what you want is to return your item first. Once the return is accepted, place a new order for the desired product.

Refunds

After we receive and inspect your return, you will be notified whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at shop@eversafetrack.com.